Homerun zoekt een Junior Support Specialist

• You're curious and open minded 🤔 - you want to get to know the customers, and the Homerun team. There are a lot of users and team members, all with a their own story and you'd love to hear them all.
• You're a helpful problem solver 💭 - you like to help others and you're good at thinking in solutions. You also don't shy away from a problem. You gladly tackle it with positivity and action.
• You want to learn more about the world of start ups and tech 👩‍💻 - it's a whole new world where things move fast and are ever changing. If this excites you, come on board! 
• You're hands-on and driven to action 💪 - you don't mind getting your hands dirty even when it's new terrain for you.
• You're a people person 💬 - who's not shy about video calls or in-person meetings.
• You're a team player 🤝 - you like to work with others and are comfortable working in a small team, but you also know how to work on your own.
• You're positive and confident 😃 - you have a positive attitude, you like life the sunny side up, your glass is half full and you're not afraid to tell nay-sayers.
• You're fluent in written and spoken Dutch and English 🗣️ - we're an international team with international users so we generally speak and write in English. However, for this position, speaking Dutch is a must-have.
• You're a strong communicator and very precise ✍️ - you have excellent communication skills both written an verbal. Most of the communication will be done through writing so you need to have an eye for grammar and spelling.
• It would be great if you have experience in customer service 🙋 - either online, or through the hospitality or service industry and you're available 4 days a week (32 hrs).

Balanced benefits: we believe that a balanced mind and body is what matters most. That's why, alongside a competitive salary, we're also offering a range of perks and benefits that allow you to take care of your mental and physical health, work-life balance and personal growth.

You'll learn

• You're comfortable with technology and love learning about software. We'll teach you all about the tools we use. Whether it's Slack, Notion, Stripe, Figma or Intercom – you'll become a pro at juggling them and switching seamlessly between them.
• Intercom will be the tool you'll use the most, so you'll learn how to use the Intercom inbox, which we use to answer questions customers have.
• You'll get to know our customers - we have lots of them and we talk to them often and a lot. It helps to know about their business, problems, and wins. Luckily, they're all pretty cool!
• You'll setup your own Homerun account to learn how to use the product from the inside out.
• You'll learn everything about our Help Center and other self-service initiatives.
• You'll learn to work in a small tight- knit team that relies on and challenges each other to do good work. 
• You'll learn to think outside the box while solving customer issues, and maybe in life too – who knows?!