TicketSwap zoekt een enthousiaste Customer Aftercare Hero!
Vereiste ervaring
Starter
Opleidingsniveau
MBO
Standplaats
Amsterdam
Aantal uur / periode
40 uur per week
Salarisindicatie
Nader te bepalen
TicketSwap
Op TicketSwap koop en verkoop je veilig, makkelijk en eerlijk tickets voor concerten, festivals, sportwedstrijden, theater en dagjes weg.
TicketSwap zoekt een enthousiaste Customer Aftercare Hero!
In the past six years, we have grown rapidly. Our goal is to make buying and selling secondhand tickets easy, honest and safe. We have over 3,5 million registered users across the globe and counting 💥 . We have come a long way assuring the validity and safety of tickets. We use our very own SecureSwap system and also have a comprehensive system that monitors users and tickets. Despite all the great systems we have in place, there will always be mistakes or unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to building trust and loyalty amongst our customers. Do you have what it takes to become a real Customer Aftercare agent?
About the job
- Act as a mediator between the seller and the buyer;
- Investigate how it was possible that the customer couldn't enter the event;
- Process feedback regarding tickets that were reported as problematic;
- Work on smart templates to improve the workflow;
- Monitor the overall quality based on statistics and customer surveys;
- Deliver ideas that improve the user experience and flow;
- Taking our customer support to the next, international, level!
- Delivering happiness!
Dit is wie je bent
- Being customer-friendly is your second nature, you are a customer enthusiast!
- Helping other people succeed is what you're passionate about!
- You are native Dutch, you write and speak flawless English;
- Do you master additional languages? Big advantage!
- You have a keen interest in the event industry;
- You are representative and friendly;
- You are not afraid of Friday after work drinks, lasers and smoke machines!
Dit is wat je krijgt
At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.
- 24 holidays per year;
- Macbook with 27 inch monitor;
- Healthy lunch and snacks every day;
- Friday drinks including disco lights and smoke machine;
- Electrical sit/stand desk;
- The best colleagues;
- International team with 15+ nationalities;
- Pension plan paid by TicketSwap.
Work Talks
Wil je een stap vooruit zetten in je carrière? Ben je op zoek naar meer dan alleen reguliere coaching? Bij ons, Vacature Via, kun je dan in gesprek met 1 van onze experts.
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